Returns

Please contact your sales associate or our customer service team immediately upon pick up / delivery of your products so that we may assist you.

Returns and exchanges must meet the following conditions:

  • The product is a regulary stocked item at Ginger Jar Furniture
  • The product is in its original state, unused and not modified
  • The product is in its original packaging with all its labels still attached
  • The product is accompanied by the original invoice

What’s not returnable?

  • Custom and special order items (customized or customer-specified items) and mattresses are final sale. Accepted cases be approved by management and are subject to a 25% restocking fee.
  • All items that are sold at a discounted Sale or Promotional price are final sale.
  • Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, rental fees, storage fees, etc.
  • We cannot process a return on any item that we cannot resell as new. For example, light fixtures that have been previously installed.
  • Variations in materials, such as wood and ceramic, are natural and considered a part of the design of the final product. Product colours may vary slightly from those shown on your display. These reasons will not be accepted for returns.

We do not accept returns due to buyer’s remorse. We want you to love the product you’ve ordered and we are here for you should you have questions about finishes or dimensions, space planning, furniture selection, or if you’d like to request a swatch.

The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her home will permit normal delivery. We are not responsible for furniture that does not fit and will accept no returns and give no refunds if this occurs. 

Order Adjustments

We get to work on your order right away in order to meet quoted lead times. Cancellation or modification of your order is not possible once it has been processed by our manufacturer. To request a cancellation or modification, please contact us at 604-988-7328 or email our customer service team immediately and we will attempt to modify the order.

When you place a special or custom order, we will estimate the lead time for you. Orders may not be cancelled nor deposits refunded if the delivery falls outside estimated lead times.

Damage/Claims

At Ginger Jar Furniture, we are committed to complete customer satisfaction. If the product is defective or damaged, we will be pleased to resolve the situation. Please let us know immediately by emailing photos, a description of the issue and invoice number to your sales associate or customer service team for online orders. If damage does occur, please keep all packing materials in order to make a claim. No pickup/delivery/shipping/damage claims will be accepted once an item has been received and signed by you acknowledging receipt of goods in perfect condition. Only manufacturer defects will be processed accordingly.

Refunds

All refunds will be issued within five (5) to ten (10) business days following our receipt of the returned product. Your refund will be issued to the same credit card or other payment method used to make the purchase, less the delivery fees (where applicable). Delivery charges are non-refundable. Please note your financial institution may require additional processing time to credit your account.

Warranty

Ginger Jar Furniture works with suppliers and manufacturers who offer various warranties on all their products. We are happy to provide you with detailed information upon request.