Returns
In Stock
Returns of in-stock items are considered on a case-by-case basis. Any returned item must be in their original state and accompanied by the original invoice.
Discounted furniture and accessory items are final sale.
Special Orders
Special orders are regular stock items that are not in stock. Returns of special ordered furniture must be approved by our sales associates and are subject to a 25% restocking fee of the full retail price of the item plus applicable taxes.
Custom Orders
Any piece of furniture customized from the manufacturer’s specifications is considered a custom order and is final sale and non-refundable.
Service Charges
Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, rental fees, storage fees, etc.
Cancellations or Modifications
We get to work on your order right away and cancellation or modification of your order is not possible once it has been processed by our manufacturer. To request a cancellation or modification, please contact 604.988.2789 or customerservice@gingerjarfurniture.com immediately and we will attempt to stop or modify the order.
When you place a special or customer order, we will estimate the lead time for you. Orders may not be cancelled nor deposits refunded if the delivery falls outside estimated lead times.
Claims
In the case of a possible claim, be prepared to provide photos and contact customerservice@gingerjarfurniture.com as soon as possible so we can file a claim with the manufacturer.
